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Avaya 3101 Questions & Answers
3101 Questions & Answers
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Exam Code: 3101

Exam Name: Avaya Aura Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting

Vendor: Avaya

No of Questions: 68

Last Updated: November 03, 2017

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The AVAYA 3101 exam globally certifies anyone as certified administrator of Aveya Aura communications manager and messaging.  This particular exam covers managing the basics of said system as well as communications.  A lot of what this test is really about is the maintenance of such systems.  The rest about the system such as administrative tasks are coveted in the first exam.

For this exam you must knowhow to monitor and maintain the aforementioned systems.  This includes understanding which tools to use for which maintenance procedures, how to troubleshoot the system, and likewise how to generally maintain the system.

Exam description:

Why is this exam required?

Business communication is a huge aspect of business that often gets overlooked.  How is it that you get business communications running at optimum efficiency?  With the software and hardware’s in question of course.  Avaya is one of the only companies out there dedicated to optimizing communications in business such as voice and texting services.  To get this certification is to guarantee yourself a job in the profession of being an administrator of such systems.  With the world in need of steady communications, this is the perfect job for an IT who’s looking to make some great cash in the communications aspect of businesses.

Associated exam:

The AVAYA 3101 is related to the 3130 in that both tests are required to become a certified administrator of Aura communications manager.  While neither test has to be done first its strongly recommended you take the first test first as it covers all the basics of administrative tasks while this test focuses more on maintenance and monitoring aspects of being an administrator.

Pre requisites:

Before earning your ACSS certification you must first earn the ACIS certification as that certification is the basis of all the basics of Aura communications manager and knowledge of the subject in question is required in becoming an administrator of the system.  That certification covers the basics of how to utilize the solution while this one is more about being an administrator of said solution for an employer.  That means that in order for you to understand what it takes to be an administrator of the system logically you should know the ins and outs of the system beforehand as to best complete administrative tasks through your already completed knowledge of the subject.

Objectives of the exam:

The 3101 exam is divided into a multitude of short segments designed to test your precise knowledge of both it work in general as well as IT security work.;  it is broken up into about twenty or so smaller topics such as: explain the vision and strategy behind AVAYA Enterprise backup.

Maintaining firmware, software, and services of Communications Manager

You must have a firm knowledge of all firmware, software, and services that Communications manager provided such as the functions of each, what problems in each look like, and how to fix problems of each.

You will also have a firm understanding of how to test and monitor software and hardware connections using the appropriate tools for diagnosis.

You will also understand how to download and install software/firmware images, service packs, and data.

Managing backup and restore function

You must be able to both backup the system from Communications manager and System platforms in case of an emergency situation as well as be able to restore the data in case of a crash or any type of data loss.  You do this by using the function specific to said process.

Diagnosing and troubleshooting for faults in hardware, events, and software alerts.

Collect Data reports about faults in your hardware, , analyze it for the important aspects, and interpret what said data means for the hardware’s associated with them.

Generate fault data reports as well as interpret them

Manage fault indications and interrupted status as well as interpret the problem based on what it is you find.

Resolve issues with the servers and supplications covered in this exam.

You must be able to isolate faults in hardware, troubleshoot said faults, and clear said faults away away.

You must be able to isolate alerts in software, troubleshoot said alerts, and clear said alerts away

Career prospects:

Linux servers and technologies are everywhere.  The thing about Linux is they’re pretty much the top dogs when it comes to anything IP related.  Being certified to run Linux servers on a vendor neutral basis gives you a ton of job opportunities not available to the average Linux systems operator.  With certifying level three you’re a proven expert in your field.  With the certification there is absolutely no need to jump through hoops to prove to potential employers that you know your stuff.


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